BT customers need to switch to Digital Voice well before that date to avoid any disruption to services. If you receive information from BT about your switch, please respond and confirm any appointments offered, don’t forget to provide any additional information requested. If you have not yet booked an appointment, do that as soon as possible.

Need help? BT customers can contact customer services teams on 0330 1234 150 or by calling 150 from their landline. If you have questions, but are not a BT customer, contact your phone provider directly for advice and support. You can find out more on the BT website. https://www.bt.com/help/landline/digital-voice-migration